Team Leader

Leadership & Staff Supervision

• Lead, supervise, and support caregivers and other care staff.
• Organise duty rotas, allocate responsibilities, and monitor staff performance.
• Conduct handovers, briefings, and regular team meetings.
• Act as the first line of support for staff queries and escalate issues when necessary.

Resident Care & Wellbeing

• Ensure residents’ personal, health, emotional, and social needs are met.
• Monitor and update care plans in line with individual requirements.
• Encourage independence, dignity, and respect for all elderly residents.
• Respond quickly to incidents, emergencies, and changes in residents’ health.

Quality & Compliance

• Ensure adherence to Bayink Care Homes’ policies, procedures, and care standards.
• Promote health, safety, safeguarding, and infection control practices.
• Maintain accurate care records, incident reports, and staff attendance logs.
• Assist in audits, inspections, and quality assurance processes.

Training & Development

• Mentor and coach caregivers and junior staff.
• Support onboarding and training of new team members.
• Identify skill gaps and recommend training needs.
• Promote a culture of accountability, learning, and continuous improvement.

Communication & Collaboration

• Maintain effective communication with residents, families, management, and external professionals.
• Collaborate with nurses, cooks, cleaners, and admin staff to ensure smooth daily operations.
• Report safeguarding concerns or performance issues promptly.